At Pixadesigns, customer satisfaction is our priority. As our products are digital downloads, we have a specific policy regarding returns and refunds. Please read the following carefully:
1. No Returns
Due to the nature of digital products, all sales are final, and returns are not accepted. Once a file has been downloaded, it cannot be returned or refunded.
2. Refunds
We do not offer refunds on purchases unless:
- The file is defective or corrupted, and we are unable to provide a functional replacement.
If you believe you qualify for a refund under these conditions, please contact us at [email protected] with your order details and a description of the issue.
3. Replacement of Files
If you encounter technical issues with your files, such as corruption or download errors, we will gladly assist in providing a replacement. Reach out to us at [email protected], and we will work to resolve the issue promptly.
4. Contact Us
For any questions or concerns regarding your purchase, feel free to get in touch:
- Email: [email protected]
- Response Time: We strive to respond to all inquiries within 24-48 hours.
Thank you for choosing Pixadesigns. We’re here to ensure you have the best possible experience with our digital products!